Returns & Exchanges
Return and Exchanges
Custom orders, Special orders, and Close Out orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved.
Any problems or concerns with custom made products must be reported within 14 business days of receipt. Our workmanship is guaranteed within 14 days of receipt of your custom made product. Please contact us via our contact us page with your concerns.
If, for whatever reason, you are not completely satisfied with your purchase of a non-custom product (one not made to your specific dimensions and fabric choice), you may return UNUSED, RESALABLE, products to us for a refund, exchange, or company credit, provided you notify us and we receive the item back in our warehouse within 14 days of the original date of delivery.
Order shortages, damages or discrepancies must be claimed within two (2) business days of receipt of order. All returns and refunds are subject to final approval from Sensible Home Décor LLC’s Customer Service Department.
If an order is refused, shipping charges are non refundable. If a customer refuses a package, they will
be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Sensible Home Décor LLC until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.
Shipping charges are non refundable.
**Please read Custom Terms & Conditions Page for More Detailed Information on Custom Made Items**
Damage in Shipping
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to us via our contact us page. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us the images or message us for address to mail to us if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Incorrect Shipping Information
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.
Custom Orders & Close Out Items
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the color design, frame, custom cut fabric, logo/personalized products etc. Sensible Home Décor LLC will make a fair attempt to offer alternatives that address your concern. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Sensible Home Décor LLC. Close out and sale items are not returnable or exchangeable.
International Orders shipped outside the continental United States are NON-RETURNABLE.
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 3 business days with the proper return approval & shipping instructions.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the factory.