Return and Exchanges
Custom orders, Special orders, and Close Out orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved.
Any problems or concerns with custom made products must be reported within 14 business days of receipt. Our workmanship is guaranteed within 14 days of receipt of your custom made product. Please contact us via our contact us page with your concerns.
If, for whatever reason, you are not completely satisfied with your purchase of a non-custom product (one not made to your specific dimensions and fabric choice), you may return UNUSED, RESALABLE, products to us for a refund, exchange, or company credit, provided you notify us and we receive the item back in our warehouse within 14 days of the original date of delivery.
Order shortages, damages or discrepancies must be claimed within two (2) business days of receipt of order. All returns and refunds are subject to final approval from Sensible Home Décor LLC’s Customer Service Department.
If an order is refused, shipping charges are non refundable. If a customer refuses a package, they will
be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Sensible Home Décor LLC until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.
Shipping charges are non refundable.